Last updated 13 August 2026
This Return and Refund Policy forms part of our Terms of Sale and is incorporated into them by Section 9. Where this page and the Terms of Sale disagree, the Terms of Sale control.
Our Promise
We want you training in gear that fits and performs. If something isn't right, we'll put it right. You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.
Before You Send Anything Back
Contact us first. Every return needs a Return Authorisation (RA) number before you ship it. Returns sent without one may be refused or delayed.
To request an RA, use our contact us at [email protected] and include:
- your order number;
- the item or items you're returning;
- the reason for the return; and
- photographs, if the item arrived damaged or faulty.
We'll reply within 2 business days with your RA number and the return address. The return address varies by product, so please wait for it rather than sending items to our business address.
What We Can Accept
We accept returns of unused items in original, resalable condition, with all tags attached and all original packaging, hygiene liners, and inserts intact.
Apparel — rash guards, spats, shorts. Try items on over clean, dry underlayers in a clean indoor space. We can accept apparel that has been tried on for fit. We cannot accept apparel that has been trained in, sparred in, rolled in, sweated in, washed, or altered, or that arrives with odour, body oils, make-up or deodorant marks, pet hair, or mat grime. Please leave any hygiene liner in place until you're sure you're keeping the item.
Hand wraps. Returnable only while sealed in their original unopened packaging. Once opened, wraps are worn directly against the skin and cannot be resold, so they are non-returnable unless faulty.
Focus mitts and training equipment. Returnable if unused and free of scuffing, compression marks, glove transfer, tape residue, and odour. Equipment that has been struck, worn in, or used in training is not returnable unless faulty.
Training weapons. Returnable only if unused, undamaged, and in original packaging. Some carriers restrict these items, and we cannot accept liability for a return refused, delayed, seized, or destroyed by a carrier. A training weapon that has been struck, swung against a target, or otherwise used cannot be resold and will be returned to you at your cost, or disposed of after 30 days if you decline redelivery.
Faulty, Damaged, or Incorrect Items
Different rules, and they're in your favour.
If an item arrives faulty, damaged, or is not what you ordered, contact us within 7 days of delivery with your order number and photographs. We'll arrange a replacement or a full refund including original shipping, we cover return shipping, and no restocking fee applies.
If a manufacturing fault appears later in normal use, contact us. We'll assess it case by case and work with the manufacturer where a manufacturer's warranty applies. Normal wear and tear, damage from misuse or improper care, and damage from use beyond a product's intended purpose are not manufacturing faults.
Change of Mind Returns
A change-of-mind return is one where the item arrived as described and in working order — the wrong size, a colour you didn't expect, or simply not what you wanted. Three things apply:
- You pay return shipping. We recommend a tracked and insured service. Until a return reaches us it remains your responsibility, and we cannot refund an item we don't receive.
- Original shipping charges are not refunded.
- A restocking fee of 7.5% of the item price applies, calculated on the price you actually paid, excluding tax and shipping. The restocking fee is waived in full if you exchange the item instead of refunding it.
If your order shipped free under our newsletter offer, the actual outbound shipping cost we paid will be deducted from your refund on a change-of-mind return. That amount is shown to you before we process the refund. It is not deducted on faulty, damaged, or incorrect items, and it is not deducted on an exchange.
Exchanges
We exchange for a different size or colour of the same product, subject to availability, within the same 30-day window and on the same condition requirements above.
Request an exchange the same way you'd request a return. Once we receive and inspect the original item, we ship the replacement. Your first exchange on an order ships back to you free; further exchanges on the same order are charged at standard shipping rates. You still pay to send the original item back to us.
No restocking fee applies to an exchange. If the item you want isn't available, we'll issue a refund instead — in which case the exchange becomes a change-of-mind return and the 7.5% fee applies.
How Refunds Work
Once your return arrives, we inspect it within 3 business days and email you to confirm whether it's approved.
Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer then controls when the money appears — typically 5 to 10 business days, sometimes longer. We can't speed that up, but we can confirm the refund was issued.
Refunds cover the product price and applicable tax, less any restocking fee and any deduction described above.
Partial Refunds
We may issue a partial refund where an item comes back in a condition we can still work with but can't sell as new — light handling marks, missing tags, or missing original packaging. We'll always contact you with the amount before processing it. You can ask for the item back instead, shipped at your cost.
Sale & Discounted Items
Items bought on sale or with a discount code are returnable on the same terms as everything else, refunded at the price actually paid. Items clearly marked final sale at the time of purchase are not returnable except where faulty.
Items Fulfilled By Our Suppliers
Some items are stocked and shipped directly by the manufacturer or supplier. Where that is the case, the return must go back to that supplier, and their return window, condition requirements, and any restocking fee may apply in place of this policy. We'll tell you when you request your RA, and we'll handle the arrangement for you either way.
Orders That Never Arrive
If tracking shows delivered but you don't have the parcel, check with your household and neighbours and allow 48 hours — carriers sometimes scan early. If it still hasn't appeared, contact us within 14 days of the delivery scan and we'll open a carrier claim. If tracking shows no movement for 10 business days, contact us and we'll chase it.
Cancelling An Order
Contact us as soon as possible. If your order hasn't shipped, we'll cancel it and refund you in full with no fee. Once an order has shipped, this returns policy applies instead.
Where We Ship
We ship within the United States only. See our Shipping Policy.
Your Statutory Rights
Nothing in this policy limits any rights you have under the consumer protection law of your state of residence.
Questions
Use our Contact Us page, or email [email protected]. We aim to reply within 2 business days.
Fighting Arts Health Lab LLC
425 Fayette Street #425
Conshohocken, PA 19428
United States
Telephone: (610) 608-4859