Customer Service

When your order leaves the supplier we email you a tracking number. If you have an account, the Track package button on Your Orders shows it too. Tracking can take up to 24 hours to become active on the carrier's website.

Some items are stocked by different suppliers, so an order can arrive in more than one parcel, on more than one day, with separate tracking numbers. You are not charged extra for this.

Contact us as soon as you can with your order number. Once a parcel is with the carrier we cannot redirect it, so please check your address before you order.

Yes. We deliver to Alaska, Hawaii, P.O. Boxes and military APO, FPO and DPO addresses, and member Free Shipping covers them too. Delivery takes longer to some of them; checkout shows the dates for your address.

Each product page shows its delivery time, which includes the days our supplier needs to get it out the door. Checkout shows the dates for your address, and once your order ships the dates update. They are estimates, not guarantees.

Not at the moment. We ship to US addresses only: the fifty states, the District of Columbia, P.O. Boxes and military APO, FPO and DPO addresses.

Within 14 days of delivery, go to Your Orders and choose Return Items. You will get a return number (RA...) and instructions. Full details: Return Policy.

Contact us within 7 days of delivery with your order number and photographs. We will refund the price of the item and the tax you paid on it, with no restocking fee, and we cover the return shipping.

We inspect returns within 3 business days and issue approved refunds to your original payment method within 5 business days. Your bank then usually takes 5 to 10 business days.

Free Standard Shipping on every order, 10% off your first order, and the Cornerman Digest, our weekly roundup of evidence-based articles. Membership in the Cornerman Program is free.

There is no code. Check out with the email address you joined with and the benefits apply by themselves.

Go to Cornerman Program. You can unsubscribe from the Cornerman Weekly Digest, or from all emails, including order and return emails.

Change the email in Login & Security. Your membership moves to the new address.

For future orders, update it in Your Addresses, or enter a new one at checkout. For an order you have already placed, contact us straight away with your order number - once a parcel is with the carrier we cannot redirect it.

Yes. At checkout, tick "Ship to a different address?" and enter where it should go.

No. You can check out as a guest. An account lets you track orders, keep items you save for later and check out faster. An account also makes you a free Cornerman Program member: Free Standard Shipping, 10% off your first order and the Cornerman Digest.

Use Forgot your password? on the sign-in page and we will email you a link to set a new one.

Contact us with your order number and the correct address and we will update it. If you created an account, you can also correct the email in Login & Security.